A US bank is now preventing families from accessing money, causing households to miss rent and fall behind on bills.
“This fourth day can’t reach customer service by chat or live agent. No transaction is allowed to go through although I have funds available. I can’t get groceries or Uber, idk what to do. Green dot has essentially stolen my money,” reports Tye Lanier.
More Green Dot Bank customers are speaking out against the bank in the latest scandal that has users trapped with no access to their money.
Many customers are having difficulty receiving a direct response from the bank’s customer service department, with many claiming to have been given the runaround.
“It been a month and I still haven’t been able to get my money from Walmart green dot. I have ask for a replacement card 4 time haven’t got a card yet my rent is due for last month and this month I think there trying keep my money,” says Marzell Land.
“From AZ have not gotten my money since Wednesday. I have a family and bills I have to pay. I know when they fix this problem I’m getting my money and I’m gone like the wind, this is not right,” reported Bobby Rivers.
“My funds are gone. I believe now the bank [Green Dot Bank] is holding it hostage. It’s my SS money and I can’t get it back, they keep extending the date.
I’ll get my new card with my money on it. This has been going on since August 1 and I was in the hospital when I was hacked…I want my money, it’s mine not yours green dot,” says Sandra Machuga, who’s reported to FrankNez before.
What is Being Done About This?
The Better Business Bureau (BBB) announced that it has been flooded with reports of bank customers complaining of frozen accounts, particularly in Green Dot Bank.
The bank, which says it has 33 million customers, is being scrutinized by the Better Business Bureau over a “pattern and influx of complaints”.
A Green Dot Bank user says their family was almost evicted after the bank froze their account on ‘fraudulent charges’ and cancelled their card.
“After I had fraudulent charges on my account they cancelled my card and were supposed to resend one. This happened August 5 2023. I finally got a working card September 14 2023.
Was almost evicted, with my 2 children, missed countless bill payments and multiple days of work because I had no gas for my car. I’m beyond disgusted and in the worst financial position in my life. No Christmas or birthdays for my kids this year. Again,” says one user.
“I had accounts with Green Dot Bank(Go2bank), I closed them around 2 years ago and still haven’t received my refund in prepaid credit card, I sent proof of D.L and SSN.
Now they can’t find my accounts, but they send me monthly bank statements.
When I try to enter my name and password it kicks me off, and customer service hang up or put me on hold never answering again.
I am a cancer patient and veteran. $222.63 to a disabled person is a lot”, John Burnett reported to FrankNez.
A spokesperson at the Federal Reserve says the agency is aware of the new complaints against Green Dot, but can neither confirm nor deny whether there’s an active inquiry into the bank’s practices.
The US Treasury Direct Has Now Locked People’s Money
Green Dot Bank users aren’t the only ones facing a similar issue with locked or frozen accounts.
The US Treasury Direct (TreasuryDirect) has also locked people’s money by prohibiting users from being able to log into their accounts.
Complaints of users being unable to access their securities for weeks to months has grown since the last reports.
Many TreasuryDirect customers have also reported having their accounts frozen after making deposits.
The inability to access money, especially through a federal department, is quite alarming.
“I’ve been unable to login for at least 24 hours- 8:25 am Eastern time 9/25 now. I may miss the 13 week purchase deadline today. I’ve never had a PRIVATE FINANCIAL INSTITUTION BE DOWN FOR SUCH ASN EXTENDED PERIOD OF TIME. GOOD JOB FEDS,” reports Fred Qwerty.
“Maybe an ooops that is a precursor to the full Fed Now rollout. Get used to not really owning anything tied to USD currency, it is just numbers on paper or a computer screen,” says Mark Doore.
“My account has been frozen since April right after I deposited $1,500 from a settlement. I mailed in the required form from my bank that was needed to unlock my account and it is still locked.
It’s sad to know financial institutions are basically taking citizens money like times aren’t already hard,” reported Tammarra Johnson to FrankNez.
This year many people have raised several concerns over their bank’s or financial institution’s liquidity issue.
Families have been evicted over frozen bank accounts and retirees have been stripped of their entire life savings.
Samuel Clemens says, “there’s no way to speak with them. Emails are ignored and written correspondence takes months. In the meantime, my accounts are frozen, and I do not have access to my money. If this were a private business, fraud charges would be laid!”
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