Customers are now in pain after a US bank freezes accounts in what seems to be the latest wave of fraud in the banking sector.
Multiple people, including retirees, have reported alarming concerns surrounding Green Dot Bank, which conducts big business with Walmart.
“I’ve been fighting with WMC/Green Dot for over two years; they froze my account after I filed complaints for fraudulent charges.
I’ve sent everything they’ve asked for, THEY NEVER FOLLOW THROUGH. SAME THING WITH NETSPEND, ALL ACCESS.
THEY BOTH HAVE MY MONEY AND WONT GIVE IT BACK,” reported Deborah Morrison to FrankNez on Friday.
Beth Williams, 78, says she has been a WMC cardholder for 10 years now and has been unable to gain access to her WMC/Green account since August 4.
What’s more alarming is that prior to the bank freezing the retiree’s account, who says lives on Social Security, she noticed two unauthorized charges prior to reaching out to the bank.
“Since August 4th I have been unable to access my WMC debit card account. On August 3rd I noticed 2 unauthorized charges & immediately contacted WMC/Green. My account had to be frozen per CS/ RESOLUTION dept.
I have been calling and spending hours on hold to reach CS trying to find out when my expedited replacement card is arriving! CS has given to me 4 extended dates when I’ll get my replacement card.
The flimsy CS explanations: 1st-upgrade system & 2nd having technical difficulties! I was told today by CS that the card is to arrive on or before August 27th, and by standard mailing. I am panicking and afraid that I’m being lied to,” she reported to FrankNez.
Also Read: The US Treasury Direct is Now Freezing Customer Accounts
Green Dot Bank Freezing Retiree Accounts
But Williams is only one of many more retirees unable to gain access to their money.
“I have been going through the same thing with green dot. My funds were hacked at the beginning of August, and I’ve got nothing but the run around from them.
They keep telling me my card is on its way. It was supposed to be here August 23 now they’re saying the 31st..I’m on SS and they’re holding my money hostage. What is going on!!” Sandra Machuga reported to FrankNez on Wednesday.
Green Dot customer Gloria Templeton says she has been unable to access her account for four weeks!
“I use a Walmart money card and can’t get my money for going on 4 weeks now. I’m getting the run around it’s bullshit.”
The bank, which has 33 million customers, initially said account balances and transactions were impacted by an issue with a payment processing partner.
Now, the bank says its systems are fully up and running – however, many customers continue to experience being unable to withdraw money from the US bank.
On social media, users are expressing their anger towards how bank customers are being treated.
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Also Read: Banks Are Now Closing Thousands of Accounts Daily
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