A massive American company now announces layoffs in Texas, affecting several hundred positions in the Dallas-Fort Worth area.
American Airlines is laying off a total of 321 workers in Dallas-Fort Worth as it overhauls how it handles customer complaints and issues.
Another 330 layoffs are expected to be made in Phoenix by the American Airline company.
All layoffs are within the customer service team, according to sources.
It’s important to note that under the Worker Adjustment and Retraining Notification Act, an employer with more than 100 full-time workers must provide a 60-day notice before laying off 50 or more people at a single site.
These must be filed with the Texas Workforce Commission.
The layoffs in Texas are to take place this upcoming March.
A spokesperson for American Airlines said they will be creating a new customer success team of 135 people, which laid-off workers will have the first opportunity to apply for these roles.
“We are laser-focused on improving your customer experience. With that focus is digging deep into where we have customer pain points,” said Carolyne Truelove, Vice President of Reservations and Service Recovery at American Airlines.
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Also Read: Two Massive Grocery Stores Are Now Closing in Texas
Other Economy News Today
A California company now announces unexpected layoffs after the CEO blames rising costs in the industry for the job cuts.
Identity management company Okta said on Thursday in a message to employees that it would lay off a total of 400 employees, which is about 7% of the company’s headcount.
CEO Todd McKinnon said in his message that the “reality is that costs are still too high.”
Shares of the company rose around 3.6% in premarket trading on the news.
Okta is only the latest tech company to trim headcount in the opening weeks of 2024.
Nearly 24,000 tech workers lost their jobs in January alone, even as many tech companies saw their stock prices continue to grow, reports CNBC.
McKinnon said the firm needed to be more “thoughtful” about where it was investing to achieve “long-term success.”
The firm underwent its last round of layoffs in February 2023.
It was a smaller round of cuts, affecting only about 300 employees, and at the time, McKinnon said that prior over-hiring had led to unsustainable staffing levels.
“In order to grow profitably, we need to run the business with greater efficiency.
While we’ve taken steps in the right direction, the reality is that costs are still too high.
We need to be mindful of our overall spend so we can continue to invest in the areas, products, and routes to market with the most opportunity.
To capture our massive potential and build an iconic company, we must be thoughtful about where we place our bets.
This action is a proactive measure to help set the company up for long-term success,” the CEO said in a letter.
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Also Read: A Massive Furniture Company Now Lays Off 1,650 Employees
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