A massive US bank is now being scrutinized for closing accounts after a couple had their funds shut down when connecting to a GoFundMe.
A Chase customer has vented their frustrations after having their account closed down by the bank.
The problem began when they tried to help a family member with her fundraising efforts, reports The-Sun.
A married couple has taken to Facebook to share their troublesome experience with Chase.
As explained in a joint post, the couple had used Chase for “several years” as their bank.
However, they recently ran into problems when connecting their account with a GoFundMe fundraiser.
“Because my sister opened a GoFundMe and I added our checking account information, they deemed us as having fraudulent activity and closed our account as of this morning,” they wrote.
As a result, they had been left without access to their own money.
“All of the money from our GoFundMe and paychecks are in the account and they will not allow us to withdraw it today, we were told they will mail a check in 10 to 15 days,” they wrote.
Their friends and family members shared their shock at what had happened in the comments.
“OMG! That is ridiculous!” wrote one.
“I’m so sorry! That is horrible!” said another.
The U.S. Sun reports that it has contacted Chase for comment.
A spokesperson for Chase, Jerry Dubrowski, told Best Life that “accounts are closed only after appropriate review and consideration of the facts”.
“When we have concerns about a client’s transactions – such as when someone may be using our bank or our customers to commit potentially unlawful activity, or when we receive information from law enforcement — we act in accordance with our compliance program, consistent with our regulatory obligations,” he added.
There are numerous other reasons why any bank account might close an account down, including lack of sufficient activity or an overabundance of overdraft fees, reports The-Sun.
Another Chase customer recently had a negative experience after getting their account closed while they were traveling out of the country.
In a Facebook post, they claimed that the customer service staff “were rude when I called the international numbers.”
“Chase [Bank] you’re losing a customer,” they added.
“I’m closing my accounts when I get home.”
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A banker is now convicted for stealing money from customers while working at Bank of America over a 10-year period.
The personal banker was arrested after her years-long scam, resulting in nearly $300,000 being stolen, came to light.
Police in Seneca, South Carolina said they received a report in 2013 about missing money from an account with Bank of America.
The victim, who also reported the incident to the Customer Service department, told police he was missing around $30,000.
Investigators worked with Bank of America for several weeks after the crime was reported and learned that an employee who had been stealing money from several people in Oconee County.
The police said the victims would use the Bank of America location in Seneca as their primary bank and Bobbi Cortese was their personal banker.
Seneca Police investigators and the US Secret Service spent nearly a decade doing more interviews.
Meanwhile, Bank of America was given time to complete an internal investigation.
It was revealed that Cortese had stolen nearly $300,000 from four people while working at the bank.
Some of the money was in the victims’ bank accounts for life insurance payouts related to the deaths of their spouses.
Others had a lifetime of earnings that was supposed to be used for their retirement, said police.
Cortese would open accounts under the victims’ names without their knowledge or consent and would perform a “shell game.”
This is when a scammer uses the money from one victim to replace what she stole from another victim.
After investigating further, police said Cortese forged several documents and issued them to the victims to hide the theft.
She committed these acts for about four years while working at the Bank of America, said police.
Cortese was arrested in May 2023 and charged with four counts of breach of trust and two counts of forgery.
She was later fired by the bank, reports The-Sun.
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Also Read: A Massive Bank Now Freezes Money From Direct Deposits
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