Customers are now reporting being unable to access money from a popular US bank.
Green Dot Bank has been facing fraud allegations from various customers who have been locked out of their account from weeks to months.
Many customers are having difficulty receiving a direct response from the bank’s customer service department, with many claiming to have been given the runaround.
“It been a month and I still haven’t been able to get my money from Walmart green dot. I have ask for a replacement card 4 time haven’t got a card yet my rent is do for last month and this month. I think there trying keep my money,” says Marzell Land.
Green Dot bank has been freezing multiple customer accounts resulting in missed bills or the usage of high interest credit cards to get by.
“Unable to access my funds from Green Dot and they have no answers and send me to a specialist that has me on hold for hours and then they hang up on me,” said Jordan, a Green Dot Bank customer on Friday.
“I had my check go to this account and now my $2,500 dollars is gone.
They have told me from Tuesday they would refund me. Do Not Use this fake bank!!!!!!
WE need to report them to BBB Crooks in real life @GO2bank. Was on the phone for two hours, NOTHING,” reports Lori Chong.
Several retirees in the U.S. have been affected.
The bank, which has 33 million customers, initially said account balances and transactions were impacted by an issue with a payment processing partner.
Now, the bank says its systems are fully up and running – but customers say the problems persist.
Also Read: The US Treasury Direct is Now Freezing Customer Accounts
Other Banking News Today
A bank is now refusing to reimburse a customer with $270K in stolen money after several unauthorized transactions from a business account were made.
Tiffany Allen says $270,000 was initially stolen from her family’s Truist Bank business account in five separate unauthorized transfers.
Her family has owned RV Kountry in Fort Myers for more than 40 years, so large amounts of money come and go, reports CBS-affiliated news station, WINK.
The bank has failed to recover or reimburse the remaining missing $240,000.
Allen says Truist told her that someone changed the security number of her business accounts and transferred the funds using an IP address located outside the United States.
“They didn’t notice that my security phone number changed. They didn’t notice that it’s a strange IP address that the wires are coming from. I didn’t even think this was real. That something like this could actually happen.”
According to Allen, the lender could not provide answers as to how the thief managed to evade the bank’s security systems.
“You feel like, to be robbed or [have] something [taken] from you, you have no control of it…
Truist should stand behind its customers. That’s their job. That’s why we put our money in the banks.”
Allen believed the Charlotte, North Carolina-based lender would find a way to make her business whole, reports DH.
“You just feel a little sick to your stomach. But at first, you’re like, this is fraud! They’re going to reject these wires and get our money back.”
So far, Allen says she has been able to keep her company alive despite the major loss.
“It’s sad to think this could take a business completely out of business. Then you’re putting 20 families without a job.”
Also Read: Wells Fargo is Now Freezing Bank Accounts in New Scandal
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