Chase Now Refuses to Help Customers Who Lost Money

January 21, 2024

Chase now refuses to help customers who lost money in what TDL refers to as ‘sophisticated‘ scams.

A JPMorgan Chase customer says the bank has decided not to rectify or even investigate the theft of $10,000 from a primary checking account.

Arizona customer Cate Dutler says she mailed a check to a relative in Chicago that never arrived, reports the CBS-affiliated news station WTOC.

Instead, her online account showed the check had apparently been intercepted, altered and cashed by a scammer by “removing her relative’s name and writing ‘Unprecedented Eats’ instead in the ‘pay to order’ line.”

Dutler submitted an altered check claim to Chase within the allowed one-year time frame.

But in response, Chase said the check was actually counterfeit – and the 65 day window to report that type of fraud time had passed.

“Chase Bank is doing nothing. And they’re telling me that it’s because I missed the deadline.”

Dutler says over the course of months, Chase repeatedly said it was investigating what happened and waiting for a response from TD Bank, where the check was cashed.

Now, the bank admits it never contacted TD Bank in the first place, and the matter is now closed.

“It’s a crime. It was fraud. And Chase has done nothing.”

WTOC says it’s tried to track down “Unprecedented Eats” – the name of the company on the altered check – to no avail.

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Also Read: A US Bank is Now Denying Customers Access to Money

Other Banking News Today

A massive bank is now unfortunately closing branches in Ohio due to “safety fears”, but people are skeptical.

Huntington Bank will shutter its branch in Buckeye, Ohio – a town situated within Cleveland – on February 9 despite desperate bids from locals to save it, reports The-Sun.

The move was initially proposed in the fall due to safety concerns for employees and customers.

There was reportedly violent crime in the area that had started to impact the bank’s property.

Previous reports detail an alleged bank robbery at the location as well as residents telling Signal Cleveland that bullets hit the branch during a shootout a few months ago.

Local residents and business owners petitioned for the branch to remain open for another 90 days after the given closure date of February 9.

It was hoped that this time would see the bank work with public officials and the community to make the area safer and to establish a solid plan of action.

However, Kris Dahl, regional communications manager for Huntington, has rejected this idea.

“Unfortunately, due to the unacceptable risk to our customers and employees, we cannot leave this branch open for an additional 90 days as requested by some members of the community, and it will close on Feb. 9,” he said.

Greg Groves, a Huntington Bank customer and member of the Keep Huntington Bank on Buckeye from Closing Committee, has claimed that the bank is using crime in the city as a “scapegoat.”

“We have a big bank here that’s accepting deposits, but yet is not reinvesting in this community in the way the Community Reinvestment Act calls for,” Groves told local ABC affiliate WEWS-TV.

“I think that the city is being used as a scapegoat here in the way that it was framed as I understand it, and we’re not going to get lost in that issue of safety.

“It’s used against this community to keep it from focusing on credit and financial responsibilities.”

However, Dahl has offered a glimmer of hope that next month’s closure may be temporary – but that all depends on the events of the next few months.

“We will work with the City of Cleveland in the event actions can be taken to address the safety concerns for our customers and employees,” he said.

“After six months, we will assess if there have been sufficient improvements to safety in this area.”

In the meantime, the bank’s ATM will still be available for use.

Also Read: A US Bank is Now Freezing Some Retiree Accounts

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