A massive bank now prevents a customer transfer to a credit union while charging several fees with interest.
Cristina says she made a transfer from Chase to Dover Federal Credit Union but the transfer was never received.
“Chase is charging me with the payments, interest and late fees. I called Chase almost everyday requesting information and everyday I received a different answer from the employees,” she said.
The bank was unable to provide an ACH transfer number nor any type of tracking information confirming the customer’s transfer to the credit union.
“I requested the ACH number, they said they do not have it because it was a check, I requested a tracking number and they said they do not have it.
Today’s employee answer was they need more time to review if the check was missing.”
“I too was expecting my DD to be in my account on Friday, 11/03. It’s Tuesday, 11/07, still no paycheck.
I was relying on that check to pay my rent and now I incurred a late fee for not paying rent before 11/04.
So, I think the bank, ACH, Federal Reserves should be accountable and reimburse us for fees we’ve incurred from not being able to pay bills on time due to THEIR ERROR IN PROCESSING OUR DD…just sayin,” says a user on Downdetector.
The vast number of Chase problems customers are having is a continuous and developing story.
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Other Banking News Today
TD Bank customers now say they cannot access their money after the company recently had an outage last month.
Those affected have been unable to pay their bills or have had their accounts fall below zero.
“Still cannot access the funds I need. What is the plan for people whose rent check will bounce, or have automatic deductions for bills and stuff?
Senior citizens living check to check won’t be able to get their food or medicines. This is causing bigger problems then just a mere delay,” reported one TD Bank customer on Monday.
“This is beyond ridiculous – this is the second occurrence within the last two months. What good is a banking institution when you can’t receive or transfer funds seamlessly for days and I have to wonder what’s next. Seriously considering changing providers!!” said another bank user on Downdetector.
Last month, customers on were reporting they were unable to pull cash from TD Bank while others stated debit cards have been declined despite having funds in their accounts.
Similarly, Chase customers are currently reporting the bank holding their direct deposits up to a week!
The bank has recently had an array of banking issues including a massive ATM outage that prevented customers from pulling out their money during labor day weekend.
“Just got off the phone with Chase they are telling people the issue is cleared up but I have yet to receive my direct deposit it’s been 6 days and I am very frustrated I want to figure out what can be done about this,” reports Shadaya.
“This is very frustrating and there is nothing we can do but wait this is like a scam.”
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