A customer now reports missing $10K from her Wells Fargo account after two rounds of $5,000 were mysteriously withdrawn.
Rowena Pagtakhan, from American Canyon, California, around 40 miles north of San Francisco, claimed this situation caused her a great deal of stress.
Pagtakhan said she contacted the bank to inquire about the $10,000 that had left her account but she initially struggled to sort out the situation, according to ABC affiliate KABC-TV.
“I was losing sleep because I was at the end of the rope,” she said.
Pagtakhan said she followed each step Wells Fargo gave her and eventually discovered what had happened.
“So I was transferred from one department to another. Many phone calls.
“I had to eventually go to the branch to get it straightened out.
“Then at the branch, I learned that somebody got a hold of the check that I deposited and it clearly was made payable to me,” she said.
Pagtakhan claimed that the check, which was mistakenly handed to somebody else, was then cashed and that resulted in $10,000 leaving her account.
The issue was later resolved with Wells Fargo and Pagtakhan got her money back, but she claimed this happened after she reached out to KABC-TV.
“All of a sudden they were actively contacting me, then all of a sudden they made the correction, as they should have.”
Wells Frago told KABC-TV that the situation was a fraud case.
In a statement, they said: “We sincerely apologize for the inconvenience and worry they encountered during the time it took to solve this fraud event.”
Wells Frago added that they could not discuss specific aspects of this case but added that it was unusual.
Pagtakhan added that she felt relieved that the situation was now fixed.
“Now I can sleep better,” she said.
Other Banking News Today
Chase bank now announces new unexpected branch closures which have been confirmed to shutter within the next three months.
The upcoming shutdowns are set to impact customers across the country, from California to New York.
But, it’s not all bad news for Chase bank users, reports The-Sun.
185 new branch locations are still set to open across the US this year.
The closures were announced in the weekly bulletins produced by the Office of the Comptroller of the Currency.
By law, banks must notify the OCC at least 90 days before closing down a branch.
According to the OCC, at least 24 Chase branches are due to close over the next three months with closures likely to come into force by February at the latest.
Branches in the states of California, Colorado, Michigan, Illinois, Indiana, and New York will shutter.
There will be bank closures in major cities like Chicago, San Diego, San Francisco, and Seattle over the coming months.
Branches across Ohio and Connecticut will also close.
“Chase has seen a raft of branch shutdowns over the year after bosses warned it would close more than 140 premises across the US.
The closures come in line with a shift toward online banking,” says The-Sun.
A spokesperson for the banking giant said the company has made significant investments in new branches.
At least 15 new branches have been scheduled to open over the coming months, according to the OCC’s bulletin published for the period November 11-18.
They stated that the company is on track to open a new branch every day in November and December.
“Our goal is not to have the most branches – but to have the right branches, in more communities, serving the financial needs of our customers,” said Chase in a statement.
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