A bank customer now gets their money from account drained claiming she is more upset with the bank than with the actual situation.
A JPMorgan Chase customer who watched tens of thousands of dollars exit her account says she’s more upset with the bank than the scammers who made her a target, reports The Daily Hodl.
Kristal Kuhn in San Diego says she recently received a phone call from someone pretending to work at Chase’s fraud department, reports FOX News 5.
Out of an abundance of caution, Kristal says she asked her daughter to Google the caller’s phone number, and the results showed it belonged to Chase.
At that point, the caller claimed they flagged a $2,000 transaction and would be sending an access code to Kristal.
Soon after giving the access code to the caller, Kristal says she looked at her accounts and saw that the thieves were moving money around, attempting to transfer a huge sum in one go.
Kristal says she immediately called Chase to freeze the transaction but was told she needed to visit a local branch.
It took her about five minutes to get to a Carlsbad branch but no one was available to assist her.
Still on the phone with Chase, the lender said she could try again the next day because there was no one available to assist her, prompting her to rush to a Vista branch where she again received no help.
She abruptly left to visit a third branch in San Marco where her account was flagged, but the employees who called Chase’s back office struggled to freeze her account.
Eventually it was successfully frozen, after the thieves had already drained her account to the tune of $49,500.
“Had the accounts been frozen in the first five minutes when I asked for it to be frozen, we would not be – or even in the second bank, or even at the beginning of the third bank – we would not be in this situation, and now we’re out $49,000…
I am more angry with Chase Bank than I am with the scammers because of how much Chase Bank failed us as a customer.”
Kristal says she reached out to the FBI and filed a complaint with Chase but the lender refused to give her a refund, claiming that she approved the transaction.
US banking laws require lenders to reimburse victims for certain types of fraud, but not when customers are tricked into giving scammers access to their account.
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Also Read: A US Bank is Now Denying Customers Access to Money
Other Banking News Today
A massive bank will now close more branches as it continues to trim its network in response to falling visits, sources report.
Barclays has announced that it will shutter 22 more bank branches.
The new cuts mean that Barclays is now in line to shut 90 branches this year and another six in 2025.
“Where there is no longer enough demand to support a branch, we maintain an in-person presence through our Barclays Local network, live in over 300 locations, based in libraries, town halls, mobile vans and our banking pods,” said a spokesperson.
“We also support access to cash with our cashback without purchase service, 24-hour deposit-taking ATMs and by working alongside the Post Office and Cash Access UK.”
Lloyds, NatWest, and TSB are among the other UK banks to take an axe to their branch networks over recent weeks, reports Finextra.
“In contrast, US giant JPMorgan Chase will open 500 new branches over the next three years as part of a multi-billion dollar investment in its network, while PNC is to invest $1 billion in refurbishing its existing branches and opening 100 new locations,” says the outlet.
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Also Read: The US Treasury Direct is Now Freezing Customer Accounts
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my bank decided to ignore fraudulent charges,That we had missing money slowly being withdrawal. BEEN OVER CHARGED on our house payment,Random ppplan insurance that was collected unauthorized or unknown,They know webbeen fighting the worse I’d theft,fraud,cyber network sim attack,Know we had not. Been able to even use online banking for over a year, Had Twin star giving us one set of records to have another location give another,Then found the USPS original records and we are missing so much money, So instead of reporting and investigate all the proof we have. They ignored FTC n police report n other doc .
To decide to with drawl money using husband s debit card (loans all through them why would we use debit? ) paid 300 on credit card pulled car payment out ,took our over draft away over a lie. We had no idea so paid the loans again, Cause us to over draft ,caused all other aouto pay bills decline n got phones, n power shut off, insurance cancelled, Found out all our bills have not been going to correct place n all like double accts,
Then cause I continurd to call out more fraud n demand answers of unknown acct ,how can be 900 behind in escrow
when paid 350 extra for 18m. USPS bforging certified mail,Fake lawyers commit purgry with fake lni appeal,State ingnored our son that is incapacitated got abused, Report to just get locked out of 123 emails or intercepted. N inpersonated.
So then bank tried to keep sons SSN money, Couldn’t so they commited intentioal fraud used altered recoreds, Even after telling them they commiting felon ,they repo our trailer my car not even 30 days late, now trying to get house that hubby lived in 25 years,They all such liars they all stating different things,What I reported to begin with??,Still failed to report it, But they can’t even get numbers correct n don’t know federal laws I guess, we in our 50s I’m not cyber informat but I know what’s is what, Someone must be stressing or feel bad for dropped off mass proof to us and to the correct prople, I myself see exactly what they doing,how n who n it’s all over CISA n mitre n Government data..
So hopefully after this is done or end up taken out.. Hope to help others before so
breached like us It turned my hair grey. To quicklydiscover,defeat n show how to see how stop mñunfortunately sneaky n smart give that to them,
But choose to use for evil n bully people.
Not worth it when caught n others nark you off in a desperate selfish way. Not sure how they sleep at night or what would be worth chancing.
They smart so why not make more money legit? Then end of day feel good about yourself for helping people. Especially the elder n special needs.
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