A JPMorgan Chase customer now reports money vanished from her account after becoming a victim by scammers.
In Campbell, California, a Bay Area city on the south side of San Jose, resident Amanda Moon said she couldn’t believe it when $46,000 had been drained from her account with JPMorgan Chase.
She says both Chase and Wells Fargo refused to refund her for the stolen funds after the scammers made the transfer from her Chase account to a Wells Fargo account held by the thieves.
The financial hit was so devastating for the mother that she said it prevented her from taking care of her children and caused her to stop working, per Los Angeles ABC affiliate KABC-TV.
“I had to stop working. I wasn’t able to take care of my kids,” Moon told the outlet.
“It was like, it was kind of like I was mentally like, just… It was very distressing.”
Moon explained that she was a victim of a scam called SIM swapping.
A SIM swap occurs when fraudsters call a victim’s phone carrier after obtaining their number and trick the provider into activating a SIM card for a different device, per Norton.
The criminals got ahold of the new SIM card and proceeded to access Moon’s email and eventually, bank account information.
“So I was a victim of SIM swapping and somebody had hacked my bank accounts and stole money and the banks were refusing to return the funds to me,” Moon said.
The mom also called Comcast Xfinity, her phone provider, along with the Better Business Bureau (BBB) and Consumer Financial Protection Bureau (CFPB), and supposedly had no luck.
“I also contacted like the BBB, the CFPB. And so the companies were reaching out to me,” Moon told KABC-TV.
“So I was speaking with them. They denied all my requests,” she claimed.
Moon explained that she ultimately got a recommendation from a co-worker about an attorney, who wrote a letter on her behalf to Chase.
The financial services company later sent her a full refund of the $46,000 lost in the SIM swap scheme.
Other Banking News Today
A massive bank is now freezing customer accounts which is prohibiting users from gaining access to their money up to weeks.
The-Sun reports that Bank of America froze several checking accounts due to suspicions of illegal activity.
The Bank of America customer took to Reddit to ask for help regarding their banking situation.
They explained that they have one personal checking account with $40,000 in it, and two business accounts with $800,000 between them both.
They sold their small business for around $1 million earlier in the year.
Their post says that they logged into the Bank of America app and that the “screen is grey-ed out and it says my accounts are frozen” for all accounts.
The Reddit user called Bank of America, and was told that their account is under review and they will receive a letter in the mail or a call soon.
“Its been 2 weeks and 3 days. I call every single day and hear the same thing. I went in personally to the branch – and they say the same thing.”
They came up with a potential reason for the situation: “The only thing I can think of is that I have made a few sports bets by putting money into PayPal from this personal checking account, and when I’ve won money I’ve deposited it from PayPal into the personal checking account.”
Reddit users explained how the accounts were likely under investigation for suspicious activities related to the sports betting, and that the bank legally has to freeze their accounts.
One user wrote: “They are checking your account for illegal activity. I’m not suggesting there is any, but they are looking at your account for that reason.”
Another user suggested the following: “Open a CFPB complaint against BofA and move your money out of a large bank… Go to a credit union, even a larger one like PenFed or DCU. Both are easy to join.”
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