The Federal Reserve is now investigating a massive bank for fraud after numerous complaints prompted its regulator to take action.
Green Dot Bank, best known for partnering with Walmart to provide basic digital banking services to customers, said it has received a proposed consent order from the Federal Reserve over allegedly faulty consumer protection and anti-money laundering practices.
In a filing this week, Green Dot said the consent order — a type of agreement with a regulator that can entail increased monitoring, specific directives and enforcement — relates to activities that stretch back as far as 2017.
It noted new leadership had begun arriving in 2020, with current CEO George Gresham appointed in 2022 — but did not specify whether the order covered issues that had occurred since.
Green Dot estimated that its liability related to the proposed order could be $20 million, but warned investors that losses could reach as much as $50 million, according to the filing.
“I have been fighting with Green Dot Bank since Feb 23rd! It’s been a nightmare! I filed 2 police reports. I’ve filed complaints with CFPB, FTC, IC3, MN Dept of financial institutions, MN Attorney General’s office, Systemic Advocacy Management, Walmart ethics, MN Dept of commerce! EVERYONE! They all said the same thing… Its the federal reserve who regulates green dot bank & forwarded my complaint to federal reserve,” reported Rosa, a Green Dot Bank customer to FrankNez.
“I had $4149.65 on my acct when it was originally blocked! My acct was blocked for a MONTH when they finally unblocked my account WITHOUT notifying me like they said they would with an email.”
“My account was emptied out in less than an hr! I filed disputes & I’m supposedly getting a refund check in 10 business days. I’ve been told nothing but lies & been giving the runaround since Feb 23rd so im not too confident about that check showing up.
I’ve found hundreds of complaints on multiple websites of people in my same situation who said they NEVER received their refund checks or if they did it wasn’t the full amount they were supposed to get.”
Cassandra Walker says “Green Dot bank has stolen thousands of dollars from my multiple Green Dot Bank accounts from my disability benefits checks and I have repeatedly contacted them and begged them to give me back my money.”
“The last disability benefits checks they have stolen was on February 26, 2024 and I have no Massachusetts ID valid one but I have repeatedly sent them multiple Government issue documents that can prove my identity information and they are refusing to release my money.”
“I have cancer and I have no medications and they took my money that I need to pay for my medications.”
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