Chase customers are now reporting painful card and ATM problems nationwide as users experience card declines and ATM outages.
Just last month, more than 16,000 Chase ATMs were down across the country, preventing customers from being able to access any cash.
The outage was due to an internal technology-related issue, a source said on condition of anonymity.
Now exactly one month later, Chase customers are reporting not just ATM problems again, but cards malfunctioning as ‘declines’ persist despite having money in accounts.
Alyssa from Indiana says she continues to have issues with her card.
“It’s still down here in Indiana. Tried to get gas last night and this morning and still declining.”
“Atm’s are down can’t deposit cash”, says another Chase customer.
Customers like Crystal Moore are now falling behind on their bills due to persisting ‘decline’ issues.
“I cant pay my cell phone and I have money in my account. Online, over the phone, all declined.”
These reports have started in just less than 24hrs with customers advising of having problems with the bank for two days now.
“This is insane. My card isn’t working anywhere; “Insufficient Funds” despite having more than enough in my account? And they told me they have “No timeline” for when I’ll be able to access MY money?? And that the ATM wont work either,” says a Chase customer on Tuesday.
Just earlier last month users were reporting being locked out of their accounts when Chase’s website was preventing customers from logging in.
As much as 71% of reports that were coming in were from login issues, 19% from transfer and wire issues, and 10% of reports still came in from problems with ATMs after the massive outage.
Is Chase becoming less reliable? Leave your thoughts in the comment section down below.
Chase Has Now Closed The Most Branches With More Scheduled
Chase has now closed the most branches with more scheduled to shutter by the end of the year.
Thousands of banks have shut down in the US last year, but one has stood apart from the pack with the most closures, says The-Sun.
“Banks are closing branches faster than they’re opening new ones.
U.S. banks closed over 3,000 branches last year while opening just 1,000.
JPMorgan Chase led in branch closures last year, shuttering 144 branches, while opening 133.
The trend will likely continue as banks face staunch competition for deposits and younger customers from online banks, fintech firms and Big Tech,” reports Kiplinger.
Between 2017 and 2021, more than 7,000 branches were closed in the U.S., which represents 9% of all locations.
One-third of these closures have been in areas with large minority populations.
“The initial wave of closures was sparked by mergers and acquisitions in the wake of the 2008 financial crisis.
More recently, changing consumer preferences and improved banking tech are the reasons given for ditching brick-and-mortar locations.
It shows that big-bank investment in tech is paying off, as new apps and websites with an expanding array of services have lured more customers.”
Although Chase is leading bank closures, the bank has stated that it plans to open new branches as well.
A spokesperson for the company told The U.S. Sun that the bank has made “significant investments in new branches, adding more than 650 over the last five years, including delivering on our commitment to build 400 branches in 25 new states.”
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