JPMorgan Chase customers are now reporting an alarming glitch causing missing money in their accounts.
Outage complaints on Downdetector rose sharply on Wednesday with nearly 7,000 reports filed so far.
85% of reports on Wednesday have been due to ‘Account balances and transactions’ according to the site.
“I’m definitely leaving Chase. I thought banking with them, which I had for the last seven years, because they are supposed to be the leading prestigious bank in America. I am definitely not banking at a bank where I can’t access my money when I want it because they have outages,” says Barbara Wollschlager.
“Transferred money from my Paypal account & it’s not showing up, that was as early as 8am central time this morning. Was told it would be fixed in 3-4 hours….it’s still not up. Will wait it out,” reports Becca R on Downdetector.
“I transferred my money from my uber acct to my chase acct. And it’s not showing in my acct that it’s there at all. Been so disappointed in Chase since I opened an acct.
Earlier they said it be down till later today or possibly tomorrow sometime. Then I called back and a guy said 3-4 hours. This was at 10am this morning. I think they’re lying.
When they put back my money I will no longer be doing business with Chase . I used to think they were a good bank, I was wrong. No other bank has issues like this,” says another JPMorgan Chase customer.
Users are reporting several concerns stating they fear the bank may not be a secure system to hold their money.
In August, Republican attorneys general from 19 states said the bank was “persistently” discriminating against its own clients and closing bank accounts without warning, just one of many customer scandals.
Chase Customers Raise Several Concerns
The bank has recently been scrutinized for freezing customer accounts as well as several ‘glitches’ in their systems.
For example, numerous Chase customers were unable to access money through ATMs in California and other parts of the United States, including Texas, Florida, Ohio, New York City, Arizona, and many others in September.
More than 16,000 Chase ATMs were affected nationwide.
The outage was due to an internal technology-related issue, a source said on condition of anonymity.
“We have resolved the issue that prevented customers from using our ATMs today. They could still use their debit cards on purchases and other bank ATMs,” a Chase Bank spokesperson said Sunday evening.
Those affected were momentarily unable to pull out cash from Chase ATMs during labor day weekend.
However, reports by the hundreds continued with some Chase ATMs still being down leading into the new week.
That same month customers were reporting being locked out of their accounts, preventing them from accessing money due to login issues from the bank.
Chase is currently scheduled to close several more of its branches this year, which may tie into why the bank has had many technical difficulties at its physical locations.
Last year, the bank led in branch closures, shuttering 144 branches, while only opening 133.
This trend is expected to only grow this decade as online banking becomes the preferred way of banking for the newer generations.
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