A Wells Fargo customer got her money stolen in a hack that momentarily wired more than $24K from the account overnight.
The small business owner says she didn’t even have to confirm the transfer, prompting concerns over Wells Fargo’s security capabilities.
Christina Haberkern said she was able to get the $24,500 back following the ordeal that lasted weeks, per The-Sun.
The Wells Fargo customer claimed that the money was transferred to an unknown account using the bank’s online banking services.
She filed the activity as fraudulent and closed down her accounts before opening new ones.
She claimed that a Wells Fargo spokesperson said she approved the transfer of funds, which are allegations that Haberkern denies.
Understandably, the customer was devastated over the entire situation.
She said: “I have to pay my taxes. It’s my business. It’s my life.”
She claimed that Wells Fargo told her that a fraud case would be opened and an investigator would get back to her within a 10-day window, according to a statement shared on Instagram.
Haberkern said she called for an update but was reportedly told that the investigation had been closed.
She claimed that the suspected thieves didn’t totally wipe out her bank account because it would’ve required her to confirm the transfer of funds.
Haberkern said she filed complaints to organizations such as the Federal Deposit Insurance Corporation and the Better Business Bureau.
The Wells Fargo customer said the amount had been returned to her account following a 37-day battle.
She said she had withdrawn the funds and closed her accounts.
“Everything is safe and secure now at my credit union. They are wonderful.”
Other Banking News Today
Bank of America now closes a customer account without warning or explanation, creating massive turmoil for the user.
The giant has been scrutinized for freezing customer accounts for many months now.
Christina Blanton says she has been a loyal customer at Bank of America for 17 years now but said the company couldn’t give a reason behind the decision.
CBS affiliate WBBM says Blanton couldn’t access money from Bank of America for her thyroid cancer surgery.
Blanton, who has since switched banks, said her account was locked just before she was due to have surgery.
She told WBBM: “I was upset and frustrated. I wanted to cry.”
Blanton said she initially thought she had put her password in wrong when she couldn’t access her online bank account.
She realized that her account had been locked.
The mom struggled to get an answer from Bank of America in an ordeal that lasted months – before it was eventually resolved, reports The-Sun.
She claimed that the bank had made a so-called business decision to shut the account.
She said she was eventually able to access her funds after her account was reopened.
But she was left furious that bosses couldn’t give an explanation why her account was closed.
A spokesperson told WBBM: “We can’t share information about an individual account for reasons of privacy, but we have resolved the issue directly with our customer.”
Meanwhile, Chase Bank customer Justin Martin has also told of the moment he realized his account had been frozen.
Small business owner Christian Haberkern has recalled the ordeal that saw more than $24,000 wiped from her Wells Fargo account.
She tried to get her money back for weeks before the funds were eventually returned.
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