A massive US bank is now closing accounts without warning according to several customer reports.
A Chase customer is currently asking for help as the bank abruptly closed four accounts without notice.
The person described the situation on Reddit where several other customers said they had been through the same exact experience.
On the Chase Bank subreddit, the customer wrote that they had four accounts, all of which were closed “without any notice at all.”
“When I called they refused to give me any information at all. They locked all my accounts and I can’t even transfer my money or withdraw it from an ATM.
“I have no idea what to do. I have so many bills about to be due,” they said.
In the comments, they further explained that they hadn’t recently made any big purchases or tried to cash a check, and in the past, they had only overdrafted the account once.
Another user replied that the same thing had happened to them during the pandemic.
“Worst experience I’ve had with any banks. Ruined my credit, no money to buy food, and almost went homeless,” they wrote.
Two weeks later they were sent a check for the remaining balance.
A third person shared a similar experience and urged the original poster to “don’t bother fighting the customer service or staff” on the decision as they won’t give out extra information.
Two weeks later they were sent a check for the remaining balance.
A third person shared a similar experience and urged the original poster to “don’t bother fighting the customer service or staff” on the decision as they won’t give out extra information.
Someone else added: “They also closed my account and they told me they have the right to close my account, just like I have the right to close my own account.”
The original poster didn’t share an update regarding whether or not they were able to resolve the issue.
Also Read: A US Bank is Now Denying Customers Access to Money
Other Banking News Today
A national bank now leaves a customer without access to their money for months while battling with cancer due to an error.
Stephen Tibbs and his wife Michelle lost $200,000 they were going to use to pay off their mortgage.
Stephen, who lives in Sydney, Australia, revealed he had withdrawn the money from his pension pot in the UK after being left unable to work because of his ill health.
He wired the funds to an Australian mortgage account, using the foreign exchange company Wise.
Michelle claimed that the funds had been deposited to a National Australia Bank account – but the money wound up at a different bank, reports The-Sun.
An amount just shy of $200,000 was deposited before the couple tried to wire another $30,000.
The first check went through, but the second deposit bounced back.
Stephen and Michelle then noticed that a single digit in the bank identifying number and the bank state branch code were wrong.
Michelle told 9News: “Spoke to the branch manager there, and unofficially he told us that there was not an account number linked to that branch.”
They were not members of the NAB so the bank couldn’t really help them.
The couple then contacted Wise and a representative reportedly told them that the process could take up to eight weeks.
A spokesperson for the organization said it has “no control” over users entering the wrong details.
Meanwhile, a representative for the NAB said the bank was pleased the funds were recovered.
But, it admitted: “The time it took and the experience Mr. Tibbs had wasn’t good enough and we’re determined to do better.”
Also Read: The US Treasury Direct is Now Freezing Customer Accounts
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