A bank customer now goes into debt after a misleading offer involving a $200 bonus after spending $1,000 failed.
A Bank of America client is seething after they felt misled by the bank they did business with for 16 years.
The user vented on Reddit, explaining how they had been banking with Bank of America for half their life.
“Bank of America will not take care of you,” they wrote.
They said they took out their first credit card by signing up with a representative who said they’d get a financial perk.
They were told the credit card had a $200 bonus cash promotion if they spent $1,000 within 90 days of opening the account.
“I was made to pay a $100 security deposit to open the line of credit,” they said.
They weren’t informed this changed the card and the offer they were eligible for, reports The US Sun.
The user said they struggled to spend all that money in such a tight time window.
Still, they were committed to getting the reward.
“I’ve worked my butt off taking extra shifts so that I could afford a little extra spending — building my credit and working towards that sweet sweet bonus cash,” they wrote.
They said the extra cash was vital since they were preparing to move into their first apartment.
The customer called Bank of America twice to confirm they met the obligations to earn their reward.
They said they were disconnected on the first call, but only after waiting about 30 minutes.
“When I finally got someone on the second try, I was immediately told they didn’t see any promotions on my card/account,” they said.
The user discovered they were misinformed about the credit card they signed up for when they started the process.
They had registered for a secured card which wasn’t eligible for the $200 promotion.
“Also, the deposit listed on the new webpage was different from what I was made to pay,” they wrote.
“So another discrepancy on Bank of America’s part.”
The user asked if they could get direct credit to their account, but the representative said this wasn’t possible.
They were frustrated since the bank responded to the mishap by saying, “Sorry for the misinformation.”
“Time to look into another bank or credit union,” the user wrote.
Social media users posted their thoughts on the thread.
“There is no more loyalty in business,” one Redditor replied.
“A giant global bank doesn’t give a cr*p about one consumer account?” another user asked.
“I am shocked. Shocked! Well, not that shocked. Find a local bank or credit union.”
“Bank of America should be avoided like a filthy public toilet in a train station,” one person added.
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Other Economy News Today
A Bank of America customer claimed her money was being held hostage after a fraudster tried to cash in a fake check.
Grace Carr was baffled when her account appeared to show she was around $886,000 in the red, but her nightmare didn’t end there, per The-Sun.
The astronomically large number proved to be a glitch but a fraudster tried to cash in a fake check using her bank details, originally reported The Asbury Free Press.
Carr, from Toms River, New Jersey, noticed the figure when she logged in after receiving an email that warned her balance was low.
Bank of America put a lien worth almost $1,800 on her account.
Liens are normally put on accounts to ensure debts are covered.
Bank customers may struggle to access money in their accounts until the debt is paid off.
Bank of America imposed the lien after someone tried to cash in a check using her account information.
The fraudster tried to cash the check at a branch in Miami – around 1,200 miles from the New Jersey township.
But the check was fake and it bounced back.
She called Bank of America and a representative told her that it could take up to 90 days for the probe to be completed.
Carr was left apoplectic as she said: “We were the victims and every time I called, I was told they were doing everything they could, but I should understand they had 90 days.”
The block was lifted after 54 days but Carr was aggrieved at how the saga played out.
“I am angry and annoyed but I am more frustrated than anything because of how long it took, the fact that they legally have the right to hold on to almost $1,800 of our money,” she said.
She claimed bank representatives repeatedly warned it could take up to 90 days for their investigation to be completed.
Bank of America told the Asbury Free Press that her case was resolved.
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