Streamline Your Plumbing Business with Service Software: Top Features to Look For

October 4, 2024

Running a plumbing business has more than its fair share of troubles.

Managing appointments, sending out technicians, and handling billing can be quite a lot to handle.

That is why you need service software for plumbing contractors.

This tool can take a lot of the load off your shoulders.

It helps you streamline your operations and focus on fixing things and keeping your customers happy.

But with so many of them out there, how do you know what features to look out for?

Let’s see some must-have for service software for plumbing contractors.

1. Easy Scheduling

What is the use of service software if it can’t take care of one of the biggest headaches for plumbing businesses?

You’ve got jobs popping up at all hours, and juggling technicians’ timetables can feel like a lot.

Good service software should make this process easy.

So, more than anything, you should look out for software that can handle this. That’s not all though.

Whichever software you go with should let you view and manage all your jobs in one place.

It should also have drag-and-drop scheduling and should send alerts.

This will ensure the right job is assigned a job and gets there in time. Imagine how happy that will make your customers!

2. Real-Time Updates

Imagine knowing exactly where your techs are at any given time or getting updates on how a job is going.

A service software can do that! A tool with a tracking feature and live updates will let you see when a job starts, how long it’s taking, and when it’s finished.

You can easily tell your customers when you will start and finish their jobs and make sure no one is left waiting.

Plus, if there’s an emergency job, you’ll know who’s closest and can send help fast.

3. Customer Management Tools

Your customers are the reason you are in business.

Surely you want to keep them happy and coming back.

One way to do this is by storing and arranging their information in such as way that it is easy to access and all in one place.

Service software can help you do this. This means you can follow up on past services and see notes from your last visits.

Not to mention you can set reminders for follow-ups or maintenance checks. Having this kind of info makes your dealings with your customers smoother and more personal.

You know what they say about a happy customer — it’s a win-win for both you and them.

4. Invoicing and Payments

Let’s face it, no one enjoys dealing with paperwork.

So, go with a service software that will take care of invoicing and payments.

Look for features that let you generate and send invoices as soon as a job is done. It should allow you to accept payments online, and remind you when payments are late.

This will save a lot of time.

5. Inventory Management

Sometimes, it’s easy to forget to replace a part or tools you need in the store. It is not only frustrating but can delay a job.

Anyway, you won’t have to worry about that with software that has inventory management features.

Good service software will let you track your inventory in real-time and set reorder alerts. It can even assign parts to specific jobs.

This way, you always know what you have on hand and can avoid those delays.